Application
This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop knowledge of employment rights and responsibilities. | 1.1 Access current information on employee and employer rights and responsibilities. 1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 1.3 Access and interpret information on national employment standards and specific employment arrangements for current role. 1.4 Comply with employment requirements. |
2. Work within organisational requirements. | 2.1 Interpret and comply with organisational requirements and responsibilities. 2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements. 2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture. 2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work. |
3. Support work team. | 3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members. 3.2 Take opportunities to enhance level of assistance offered to team members. 3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes. 3.4 Seek assistance from team members, supervisors and managers when required. |
4. Maintain personal presentation. | 4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 4.2 Follow personal hygiene procedures according to organisational requirements. |
5. Develop effective work habits. | 5.1 Plan and organise daily work activities within scope of responsibility. 5.2 Act promptly on instructions, information and follow procedures relevant to task. 5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information. 5.4 Prioritise and complete competing tasks within designated timeframes. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in context of job role, and to:
access and interpret information about employment rights and responsibilities from these sources:
employer associations
Fair Work Commission
Fair Work Ombudsman
state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)
staff handbooks
trade unions
source information on this range of employee and employer workplace rights and responsibilities:
Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)
relevant state or territory anti-discrimination or equal employment opportunity law:
harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law
reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions
role of relevant state or territory board or commission in managing complaints
industrial awards for hairdressing and beauty employees
access and interpret organisational policies and procedures that relate to general work practices:
accepting, declining and amending rostered hours
personal and carer’s leave
counselling and discipline
grievances
equal employment opportunity
discrimination and harassment
terms and conditions of employment
integrate hairdressing or beauty technical skills (SHB service or treatment-related units), and comply with organisation requirements for a minimum of four, three hour work assessment periods that individually or in combination demonstrate:
applying workplace dress, hygiene and personal presentation requirements
working effectively as a team member
planning and organising work activities.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on employment rights and responsibilities as specified in Performance Evidence
basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the Performance Evidence
basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role
primary functions of trade unions for hairdressing and beauty employees relevant to own job role
organisational policies and procedures that relate to general work practices as specified in the Performance Evidence
typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role
general role boundaries and responsibilities for key hairdressing and beauty industry staff:
beauticians
nail technicians
make-up artists
hairdressers
beauty and spa therapists
supervisors and managers within hairdressing and beauty businesses.
Assessment Conditions
Skills must be demonstrated in a personal services industry environment:
a hairdressing or beauty industry workplace or
a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.
Assessment must ensure use of:
computers, keyboards and printers
the Internet
current plain English guidelines issued by regulatory bodies covering:
minimum workplace entitlements provided by the National Employment Standards (NES)
relevant state or territory anti-discrimination or equal employment opportunity law:
harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law
equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions
role of relevant state or territory boards in managing complaints
plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions
organisational policies and procedures that relate to general work practices:
accepting, declining and amending rostered hours
personal and carer’s leave
counselling and discipline
grievances
equal employment opportunity
discrimination and harassment
team members with whom the individual can interact.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Skill | Description |
Reading skills to: | interpret: detailed organisational policies and procedures unfamiliar plain English documents which describe workplace laws, rights and responsibilities messages, notes, emails, letters, and online communications of varying complexity. |
Oral communication skills to: | ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures. |
Technology skills to: | access credible online publications and internet resources that builds knowledge on employment rights and responsibilities. |
Sectors
Cross-Sector
Competency Field
Working in Industry